Terms & Conditions

The company PANIER DES SENS RETAIL SARL, owner of the https://.panierdessens.com website, is registered in the Marseille trade register under number 820 053 304 00045. Its head office is located Parc St-Antoine, bd Jules Sébastianelli - 13011 Marseille, its e-mail address is information@panierdessens.com, its telephone number is 04.91.35.75.09, and its tax identification number is FR43820053304.

These terms and conditions of sale apply, without restriction or reservation, to all orders placed on the www.panierdessens.com website. Consequently, the fact that the customer orders a product offered for sale on the www.panierdessens.com website implies full and complete acceptance of these terms and conditions of sale, which the customer acknowledges having read prior to ordering. The customer declares that he/she has the legal capacity to place an order, i.e. has reached the age of majority and is not under guardianship or trusteeship.

PANIER DES SENS RETAIL SARL reserves the right to adapt or modify these terms and conditions of sale at any time. In the event of modification, the general sales conditions in force on the day of the order will be applied to each order.

Products

Pursuant to article l.111-1 of the French consumer code, the customer has the right to view detailed information as regards the essential characteristics of the products they wish to order prior to placing the order. The products proposed for sale on the present website at the address www.panierdessens.com constitute the offer of PANIER DES SENS RETAIL SARL. Panier des sens retail SARL reserves the right to modify its collection at any time and to change its product list and product ranges. Product photos presented on our website are not contractually-binding.

Rates

The selling price of the products specified in euros vat-inclusive (value added tax included) is the price in effect at the time the order is placed. These prices do not include shipping costs which are invoiced in addition to the price of the products purchased pursuant to the terms and conditions specified hereinafter and as mentioned to the customer prior to confirming the order. Prices may be modified at any time. They include the vat applicable on the date of order. Any change in the applicable rate may be duly applied to the product prices.

Product availability

We do our best to ensure product availability. Information regarding product availability is provided to the customer at the time of ordering. If a product in the order is unavailable at the time of fulfillment, PANIER DES SENS SARL will automatically send an email to the customer.
 The customer may then:

  • Wait (except in the case of a product on sale, a product permanently out of stock or a limited edition product);

  • Replace the unavailable product by a product of the same price (except in the case of a product offered free of charge); [return shipping costs after a customer has exercised their right of withdrawal are, in this case only, payable by PANIER DES SENS RETAIL SARL];

  • Receive the rest of their order without the unavailable product, the amount will therefore be deducted from the order total and the customer will not be invoiced (except in the case of a product offered free of charge).

How to order

PANIER DES SENS SARL offers you the option to place your order using the method of your choice, to better meet your needs.
 On the website

  • Payment can be made by credit card, paypal or gift card.

  • The customer may check the details of their current order and correct any errors if necessary.

  • When validating an order, the customer acknowledges having read and understood the general terms and conditions of sale and expressly accepts them by ticking the box "I have read and accept the general terms and conditions of sale".

  • The sale will be considered as final when the customer confirms the order, without prejudice to the customer being able to exercise their right of withdrawal. This order will be confirmed by PANIER DES SENS RETAIL SARL via an email sent to the customer.

  • A second email will be sent to the customer once the order has been shipped. Panier des sens retail SARL advises the customer to keep these two emails printed on a paper medium or saved in a computerized version. The customer is informed that the two emails will be sent to the email address they entered when creating their customer account/logging in prior to placing the order. As such, in the event that the email address concerned has been incorrectly entered by the customer or they did not receive the order confirmation email, PANIER DES SENS RETAIL SARL cannot be held liable.

  • PANIER DES SENS RETAIL SARL will be entitled to collect the entire amount of the order as soon as the email informing the customer that the order has been shipped has been sent. In the event that deliveries are split, only the products shipped will be debited.

  • By telephone on 04.91.35.75.09 (price of a local call) Monday to Thursday 9am to 1pm and 2pm to 5pm, Friday 9am to 1pm.

  • Payment may be made by credit card. The customer is invited to prepare their order and to have their credit card on hand when calling.

Payment

The fact of validating the order implies for the customer the obligation to pay the indicated price. For purchases of products on the website www.panierdessens.com for payment by credit card (secure payment) PANIER DES SENS RETAIL SARL accepts payment by credit card, visa and mastercard. Payment is also possible by Paypal or gift card.

 

Security

Payments on this website are made by bank card using a secure payment system. This website secures your confidential data via a VeriSign SSL certificate. The data exchanged is as such encrypted with ssl (secure socket layer) before being transmitted. As this data is illegible, no-one can use it without your knowledge. To increase the security of your bank data, PANIER DES SENS RETAIL SARL does not retain it. This is why you have to transmit it to us each time you place a new order. Panier des sens retail SARL reserves the right to suspend or cancel any order and/or delivery in the event of non-payment by the customer, a payment incident and/or fraud in the use of the website or means of payment selected by the customer.

 

Transaction control

As part of its order checking service, PANIER DES SENS RETAIL SARL may contact the customer by any means, in order to validate a transaction and may, if required, ask for any supporting documents deemed useful (relating to identity, and/or place of residence and/or the means of payment used). The customer must provide the supporting documents requested within 15 (fifteen) business days of receipt of the request from PANIER DES SENS RETAIL SARL. The customer is informed that the delay, failure or refusal to transmit the supporting documents requested will result in the cancellation of the order by PANIER DES SENS RETAIL SARL. On receipt of the supporting documents and in the event of confirmation of the order by PANIER DES SENS RETAIL SARL, the time taken by the customer to transmit the documents requested will delay the delivery of the product(s) ordered by the same number of days.

 

Delivery time

The maximum shipping time for your order is 7 business days from the date of order confirmation. These timeframes apply when you place your order before 1:00 PM for an item in stock. (1) For Corsica: shipping time may be extended by 1 to 2 business days. The various shipping rates can be viewed on our website by clicking the following link: https://panierdessens.com/livraison.

In the event of a delivery delay exceeding 30 business days after the maximum delivery date indicated at the time of ordering, the customer has the right to cancel their order with PANIER DES SENS customer service PANIER DES SENS a maximum of 60 business days from the date the maximum delivery date indicated at the time of ordering for the delivery of the products has passed, unless this delivery delay results from a force majeure event.

The order may be canceled by:

  • e-mail to the following address: information@panierdessens.com

  • telephone: 04.91.35.75.09 (price of a local call) Monday to Thursday 9am to 1pm and 2pm to 5pm, Friday 9am to 1pm.

The customer must verify that the delivered goods are in good condition at the time of delivery.

If, at the time of delivery, the original packaging is damaged, torn, or opened, the customer must then check the condition of the items. If they have been damaged, the customer must refuse the package and note a reservation on the delivery slip (package refused because it was opened or damaged).

 

Returns and exchanges

Panier des sens retail SARL reserves ownership of the products delivered until full payment of the order. For any return or exchange, PANIER DES SENS RETAIL SARL invites the customer to address their request to the customer service, at the latest within 10 (ten) days of delivery, which will indicate the procedure to follow and issue a return slip to be filled in.

 

Returns under the right of withdrawal

The right of withdrawal applies only to non-professional individuals. The customer may change their mind and cancel their order for any reason within 14 days of receiving the products by sending the following standard withdrawal form to PANIER DES SENS SARL:

“To the attention of PANIER DES SENS SARL, Parc d’Activité Saint Antoine, Boulevard Jules Sébastianelli– 13011 Marseille – information@panierdessens.com: I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) listed below: ordered on (*)/received on (*) : name of the consumer(s) : address of the consumer(s) : signature of the consumer(s) (only if this form is submitted in paper format) : date : (*) delete as appropriate.”

If the customer chooses to cancel their order, they have a period of 7 days from the date of notification to PANIER DES SENS SARL of the exercise of their right of withdrawal to return, at their own expense, to PANIER DES SENS SARL the products subject to the exercise of the right of withdrawal as well as any promotional gifts associated with these products (provided that the conditions for receiving these gifts are no longer met due to the withdrawal) in perfect condition. PANIER DES SENS SARL will not reimburse return shipping costs and, in the absence of a return, reserves the right to bill the costs incurred to recover said products.

Refunds for amounts paid by the customer, excluding return shipping costs, will be issued no later than 30 days following the date on which the right of withdrawal was exercised, via the same payment method used at the time of the order.

In case of any issues, PANIER DES SENS SARL invites the customer to contact customer service directly. Returns for any other reason: any product return not resulting from the exercise of a warranty or the right of withdrawal, particularly in the event of a product defect, must be subject to a formal agreement between the customer and PANIER DES SENS SARL. This will result, where applicable, in the issuance of a credit note to the customer. Return shipping costs will be the customer’s responsibility.

Return procedure

In all cases, products must be returned in their original packaging, along with the promotional gifts sent in the order, if any, without having been used, accompanied by the duly completed return slip. 1. Request a return slip from the customer service 2. Complete the return slip 3. Attach the return slip to your package 4. Send your package to the following address: PANIER DES SENS RETAIL SARL Parc d’Activités St-Antoine, Boulevard Jules Sebastianelli - 13011 Marseille, FRANCE.

 

Customer service & how to contact us

  • by e-mail: information@panierdessens.com

  • by phone: +33 (0)4.91.35.75.09 (local call rate) from monday to thursday from 9am to 1pm and from 2pm to 5pm, friday from 9am to 1pm. • PANIER DES SENS RETAIL SARL Parc d’Activités St-Antoine, Boulevard Jules Sebastianelli - 13011 Marseille, FRANCE.

Risk transfer

The customer will bear the risks related to the goods upon receipt thereof. Also any loss and/or damage to the delivered goods occurring after delivery of the said goods will be payable by the customer.

 

Product warranties

Seller liability - guarantees the products provided by the seller benefit from: - the legal guarantee of conformity for defective or damaged products or products which do not correspond to the order; - the legal guarantee against hidden defects in the event of a hidden defect existing at the time of purchase and rendering the product unfit for its intended use. Provisions relating to legal guarantees: article l.217-4 of the French consumer code: the seller will deliver goods which comply with the contract and is liable for any compliance defects in existence at the time of delivery. The seller is also liable for any compliance defects resulting from the packaging, assembly or installation instructions whenever the seller is responsible for these under the contract or they have been performed under the seller's responsibility. Article l.217-5 of the French consumer code: in order to comply with the contract: 1° the goods must be fit for the purpose usually expected of such goods and, where applicable: - correspond to the description provided by the seller and have with the qualities which the seller presented to the buyer in the form of a sample or model; - present the qualities which a buyer can legitimately expect given the public declarations made by the seller, by the producer or by their representative, in particular in advertising or on the labelling; 2°or present the characteristics jointly defined by the parties or be fit for any special purposes sought by the buyer, brought to the attention of the seller and accepted by them. Article l.217-12 of the French consumer code: action resulting from compliance defect is limited to two years from the date the goods are delivered. Article 1641 of the French civil code the seller is obliged to guarantee against hidden defects in the item sold which may render it unfit for the use for which it is intended, or which may diminish this use to the extent that the buyer would not have acquired it or would have paid a lower price if they had been aware of the defect. Article 1648 paragraph 1 of the French civil code action resulting from hidden defects must be taken by the buyer within two years following the date the defect is discovered. In order to assert their rights, the customer must inform the seller, in writing (email or postal mail), of the non-compliance of the products or the existence of hidden defects as soon as they are discovered. The seller will reimburse or replace the products under guarantee which are found to be non-compliant or defective. Shipping costs will be reimbursed on the basis of the invoice rate and return shipping costs will be reimbursed on presentation of supporting documents. Reimbursements or replacements of the products deemed non-compliant or defective will be made as soon as possible and at the latest within 30 (thirty) days from the date the seller acknowledges the non-compliance or hidden defect. This reimbursement may be made by bank transfer or by bank cheque. The seller cannot be held liable in the following cases: - non-compliance with the legislation of the country in which the products are delivered, which the customer is responsible for checking, - in the event of misuse; use for professional purposes, negligence or lack of maintenance on the part of the customer, such as in the event of normal wear and tear of the product, accident or force majeure, - photos and illustrations presented on the site are not contractually-binding and the seller cannot be held liable. Panier des sens retail SARL reminds its customers that PANIER DES SENS RETAIL SARL products must be stored away from humidity, too high temperature or too much light and may be subject to an expiry date. Products which have not been stored under the aforementioned conditions will therefore be excluded from the guarantee. The seller's guarantee is in any case limited to the replacement or reimbursement of non-compliant products or products with defects.

 

Confidentiality and protection of personal data

Our web server automatically recognizes the domain name (of the access provider) and, where possible, the e-mail address of visitors to our site. We centralize domain names for statistical purposes. We use this information to improve the content of the pages on our site. PANIER DES SENS RETAIL SARL collects and processes personal data concerning the customer and the recipient of the order (except credit card number) in computerized form for the sole purpose of managing orders. In accordance with the law of 6 January 1978, the customer has the right to access, rectify and object to all personal data concerning him/her, which can be exercised by e-mail to the following address: information@panierdessens.com or by post to the following address: PANIER DES SENS RETAIL SARL Parc d'Activité Saint Antoine - boulevard Jules Sébastianelli 13011 Marseille - France In order to improve the performance of the site and your use of it, PANIER DES SENS RETAIL SARL and its authorized service providers may use audience measurement and browsing tracking tools (such as cookies, tags, etc.). These tools do not allow us to identify you by name, but they do record information about your browsing habits and may be used in particular for specific commercial offers. We inform you that you may oppose the recording or use of these tools by configuring your browser to this effect. In the absence of opposition from the customer, PANIER DES SENS RETAIL SARL may occasionally communicate this information to carefully selected commercial partners.

 

Intellectual property

PANIER DES SENS SARL owns all intellectual and industrial property rights relating to the website and the PANIER DES SENS brand, PANIER DES SENS holds the rights to use them. Access to this website does not grant you any rights to the intellectual property rights relating to the site, which remains the exclusive property of PANIER DES SENS SARL.

The general structure of the site, as well as the elements accessible on the site—including text, photographs, images (whether animated or not), icons, maps, sounds, videos, software, databases, data, and all other elements comprising the site—are the exclusive property of PANIER DES SENS SARL. You may not, under any circumstances, reproduce, display, modify, transmit, publish, adapt, on any medium whatsoever, by any means whatsoever, or exploit in any way whatsoever, all or part of the website without the prior written authorization of PANIER DES SENS SARL.

You are hereby informed that this prohibition applies in particular, but not exclusively, to practices such as scraping or the use of robots for the purpose of extracting or reproducing any element of the website, including the product offers presented thereon, particularly for commercial purposes. You are not authorized to insert into a frame or use framing techniques to display a trademark, logo, or any other information (including images, text, layout, or design) belonging to PANIER DES SENS SARL without its prior express written consent.

You are not authorized to use meta tags or any other “hidden text” incorporating the name or trademarks of PANIER DES SENS SARL without the prior written and express consent of PANIER DES SENS SARL. Any use of all or part of the site not previously authorized by PANIER DES SENS SARL for any reason whatsoever may be subject to appropriate legal action, including a claim for infringement. The insertion of hyperlinks to any part of the site is prohibited without the prior written authorization of PANIER DES SENS SARL.

 

Sustainability

The products offered comply with current French law. PANIER DES SENS SARL shall not be held liable for the non-fulfillment of an order due to force majeure, stock shortages, or the temporary or permanent unavailability of a product. PANIER DES SENS SARL shall not be held liable for any damage that may result from the purchase of the product.

PANIER DES SENS SARL shall not be held liable for any loss of documents, data, or files related to the use of its website.

In the case of purchases made for professional purposes, PANIER DES SENS SARL shall not be liable for any indirect damages such as business interruption, loss of profit, loss of opportunity, damages, or expenses. The publication director may include links to other websites or online sources. However, as the publisher is not the operator of these sites, it cannot control their content. Consequently, the publisher shall under no circumstances be held liable for the content of the sites thus accessible, or for any collection and transmission of personal data, installation of cookies, or any other process serving the same purposes, carried out by these sites.

PANIER DES SENS SARL shall not be liable for any direct or indirect damage resulting from or arising out of the dissemination by a third party of a virus via the website www.panierdessens.fr that may infect the computer system or configuration of a computer following connection to this website, use of this website, browsing this site, or downloading all or part of the site’s content.

 

Applicable law and settlement of disputes

The language of this contract is French. Any dispute relating to the interpretation and performance of these general terms and conditions of sale is subject to French law. In the absence of amicable settlement, the dispute will be brought before the competent courts and, if the law permits, before the courts of the jurisdiction of Marseille.

In accordance with Article L. 612-1 of the Consumer Code, subject to Article L. 612-2 of the Consumer Code, the consumer has the right to file a request for amicable resolution through mediation within one year of submitting a written complaint to the business.

PANIER DES SENS has designated, through a membership agreement registered under number 18526/VM/2604, SAS Médiation Solution as its consumer mediation.

To refer a matter to the mediator, the consumer must submit a request:

- Or in writing to: Sas Médiation Solution - 222 Chemin de la Bergerie, 01800 Saint Jean de Niost
- Or by email to: mediation@sasmediationsolution-conso.fr
- Or by filling out the online form titled “Contact the Mediator” on the website https://www.sasmediationsolution-conso.fr

Regardless of the method of referral used, the request must include:

- The applicant's mailing address, phone number, and email address,
- The name, address, and Sas Médiation Solution,
- A brief summary of the facts,
- A copy of the prior complaint,
- All documents necessary for processing the request (order form, , invoice, proof of payment, etc.)