Delivery

What types of delivery are available in France?

You can choose between the following delivery types:

  • Standard delivery: home delivery in 2 to 4 working days for €6.90 (free for orders over €59)
  • Point relais delivery: delivery in 3 to 5 working days to a point relais for €4.90 (free for purchases over €39).
  • Express delivery: home delivery within 1 working day for €13.20
  • In-store, with Click & Collect: free delivery to any of our stores Panier des Sens.

We ship within 24 hours for orders placed before 1pm (while stocks last).

Can I have my order delivered to another country?

Of course, here are the countries we deliver to (by zone): 

  • Zone 1: France, Monaco
  • Zone 2: Germany
  • Zone 3: Belgium, Italy, Austria, Luxembourg
  • Zone 4: Spain, Netherlands, Andorra, Vatican City State
  • Zone 5: Denmark, Ireland, Portugal, United Kingdom
  • Zone 6: Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Liechtenstein, Montenegro, Romania, Serbia, Sweden

  • Zone 7: Bulgaria, Cyprus, Malta, Slovakia, Iceland, Montenegro, Slovenia, Finland

What are the shipping methods and rates outside France? 

Zones

Carrier

Rate

Free delivery from

Zone 2

  • Germany

Colissimo Europe

6,90 €

59 €

Zone 3

  • Italy
  • Luxembourg
  • Austria
  • Belgium

Colissimo Europe

7,90 €

69 €

Zone 4

  • Spain
  • Netherlands
  • Andorra
  • Vatican

Colissimo Europe

9,90 €

79 €

Zone 5

  • Denmark
  • United Kingdom
  • Ireland
  • Portugal
Colissimo Europe 11,50 € 99 €

Zone 6

  • Croatia
  • Czech Republic
  • Greece
  • Estonia
  • Hungary
  • Latvia
  • Lithuania
  • Lichtenstein
  • Romania
  • Sweden
  • Montenegro
  • Serbia

Colissimo Europe

18,90 €

189 €

Zone 7

  • Bulgaria
  • Cyprus
  • Finland
  • Iceland
  • Malta
  • Norway
  • Poland
  • Slovakia
  • Slovenia
Colissimo Europe 24,90 € 250 €

How do I track the delivery of my order?

Once your order has been shipped, you will receive an e-mail confirmation of the shipment including the carrier tracking number.
If you have any problems, please do not hesitate to contact customer service:
  • by phone : 04.91.35.75.09 (price of a local call) from Monday to Thursday from 9am to 1pm and from 2pm to 5pm, Friday from 9am to 1pm
  • by e-mail: [email protected]

How do I change or add a delivery address?

Log in to your customer account at Panier des Sens, then click on the "My Account" icon at the top right of the site.

Then click on "view addresses" under "account details" and then on "edit" to modify your address or on "add new address" to create a new one.

You can also choose to delete an address by clicking on "Delete".

Returns:

If you have changed your mind and no longer want your products, you have 14 days following receipt of the products. The products must be returned to us in their original packaging and never have been opened or used. Promotional gifts that came with the products must also be returned to us at this address with this message by email or mail:

"For the attention of PANIER DES SENS RETAIL SARL, parc d'Activité Saint Antoine, boulevard Jules Sébastianelli- 13011 Marseille - [email protected]: I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/provision of the services (*) below: ordered on (*)/received on (*): name of consumer(s): address of consumer(s): signature of consumer(s) (only in the case of notification of this form on paper): date: (*) delete as appropriate. "

If your product has a defect or was delivered to you unusable, we advise you to contact our customer service for a fast and efficient handling of your problem:
  • by phone : 04.91.35.75.09 (price of a local call) from Monday to Thursday from 9am to 1pm and from 2pm to 5pm, Friday from 9am to 1pm
  • by e-mail: [email protected]