Terms & Conditions
Products
Pursuant to article l.111-1 of the French consumer code, the customer has the right to view detailed information as regards the essential characteristics of the products they wish to order prior to placing the order. The products proposed for sale on the present website at the address www.panierdessens.com constitute the offer of PANIER DES SENS RETAIL SARL. Panier des sens retail SARL reserves the right to modify its collection at any time and to change its product list and product ranges. Product photos presented on our website are not contractually-binding.Rates
The selling price of the products specified in euros vat-inclusive (value added tax included) is the price in effect at the time the order is placed. These prices do not include shipping costs which are invoiced in addition to the price of the products purchased pursuant to the terms and conditions specified hereinafter and as mentioned to the customer prior to confirming the order. Prices may be modified at any time. They include the vat applicable on the date of order. Any change in the applicable rate may be duly applied to the product prices.Product availability
We make every effort to ensure product availability. Information on product availability is provided to the customer at the time of order. If a product included in the order is not available at the time of order picking, PANIER DES SENS RETAIL SARL will automatically send an email to the customer.The customer can then :
- Wait (except in the case of a product on sale, a product permanently out of stock or a limited edition product);
- Replace the unavailable product by a product of the same price (except in the case of a product offered free of charge); [return shipping costs after a customer has exercised their right of withdrawal are, in this case only, payable by PANIER DES SENS RETAIL SARL];
- Receive the rest of their order without the unavailable product, the amount will therefore be deducted from the order total and the customer will not be invoiced (except in the case of a product offered free of charge).
How to order
PANIER DES SENS RETAIL SARL offers you the possibility of ordering by the means of your choice, in order to better satisfy you.Via the website
- Payment can be made by credit card, paypal or gift card.
- The customer may check the details of their current order and correct any errors if necessary.
- When validating an order, the customer acknowledges having read and understood the general terms and conditions of sale and expressly accepts them by ticking the box "I have read and accept the general terms and conditions of sale".
- The sale will be final upon confirmation of the order by the customer, without prejudice to the customer's right of withdrawal. This order will be confirmed by PANIER DES SENS RETAIL SARL by sending an e-mail to the customer.
- A second email will be sent to the customer once the order has been shipped. Panier des sens retail SARL advises the customer to keep these two emails printed on a paper medium or saved in a computerized version. The customer is informed that the two emails will be sent to the email address they entered when creating their customer account/logging in prior to placing the order. As such, in the event that the email address concerned has been incorrectly entered by the customer or they did not receive the order confirmation email, PANIER DES SENS RETAIL SARL cannot be held liable.
- PANIER DES SENS RETAIL SARL will be entitled to collect the full price corresponding to the order as soon as the e-mail informing the customer of the dispatch of the order has been sent. In the case of split deliveries, only the products shipped will be debited.
- By telephone on 04.91.35.75.09 (price of a local call) Monday to Thursday 9am to 1pm and 2pm to 5pm, Friday 9am to 1pm.
- Payment may be made by credit card. The customer is invited to prepare their order and to have their credit card on hand when calling.
Payment
The fact of validating the order implies for the customer the obligation to pay the indicated price. For purchases of products on the website www.panierdessens.com for payment by credit card (secure payment) PANIER DES SENS RETAIL SARL accepts payment by credit card, visa and mastercard. Payment is also possible by Paypal or gift card.
Security
Payments on this website are made by credit card via a secure payment system. This website secures your confidential information with an ssl verisign certificate. The information exchanged is encrypted with ssl (secure socket layer) before being transmitted. As this information is unreadable, no one can use it without your knowledge. To increase the security of your banking information, PANIER DES SENS RETAIL SARL does not store it. This is why you will have to communicate them to us with each new order. PANIER DES SENS RETAIL SARL reserves the right to suspend or cancel any order and/or delivery in the event of non-payment by the customer, payment incident and/or fraud in the use of the site or the means of payment chosen by the customer.
Transaction control
As part of the order control service, PANIER DES SENS RETAIL SARL may contact the customer by any means, with a view to validating a transaction and may, if necessary, request any supporting documents deemed useful (relating to identity, and/or domicile and/or means of payment used). The customer must provide the required proof within 15 working days of receiving PANIER DES SENS RETAIL SARL's request. The customer is informed that any delay, failure or refusal to provide the requested proofs will result in the cancellation of the order by PANIER DES SENS RETAIL SARL. Upon receipt of the supporting documents and in the event of confirmation of the order by PANIER DES SENS RETAIL SARL, the delay in transmitting the documents requested by the customer will delay delivery of the product(s) ordered.
Delivery time
The maximum order dispatch time is 7 working days from order confirmation. These lead times apply from the moment you place your order before 1:00 pm, for items in stock. (1) for Corsica: transport time may be extended by 1 to 2 working days. The different delivery rates can be consulted on our website by clicking on the following link: https://panierdessens.com/livraison.In the event of a delay in delivery exceeding 30 working days after the maximum delivery date indicated at the time of the order for the delivery of the products, the customer has the right to cancel his order with the customer service department of PANIER DES SENS within a maximum period of 60 working days from the date on which the maximum delivery date indicated at the time of the order for the delivery of the products was exceeded, unless this delay in delivery results from a case of force majeure.
the order may be cancelled by:
- e-mail to the following address: [email protected]
- telephone: 04.91.35.75.09 (price of a local call) Monday to Thursday 9am to 1pm and 2pm to 5pm, Friday 9am to 1pm.
The customer must check the conformity of the goods delivered at the time of delivery.
If, at the time of delivery, the original packaging is damaged, torn or open, the customer must check the condition of the items. If they have been damaged, the customer must refuse the parcel and note a reservation on the delivery note (parcel refused because opened or damaged).
Returns and exchanges
Panier des sens retail SARL reserves ownership of the products delivered until full payment of the order. For any return or exchange, PANIER DES SENS RETAIL SARL invites the customer to address their request to the customer service, at the latest within 10 (ten) days of delivery, which will indicate the procedure to follow and issue a return slip to be filled in.
Returns under the right of withdrawal
The right of withdrawal applies only to non-professional individuals. The customer may change his/her mind and cancel the order, for whatever reason, within 14 days of receiving the products, by sending the following standard withdrawal form to PANIER DES SENS RETAIL SARL:"To the attention of PANIER DES SENS RETAIL SARL, parc d'Activité Saint Antoine, boulevard Jules Sébastianelli- 13011 Marseille - France. [email protected] I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following goods (*)/provision of the following services (*): ordered on (*)/received on (*): name(s) of consumer(s): address(es) of consumer(s): signature(s) of consumer(s) (only in the case of notification of this form on paper): date: (*) delete as appropriate."
If the customer chooses to cancel their order, they have a period of 7 (seven) days from the date they notify PANIER DES SENS RETAIL SARL of the exercise of their right of withdrawal to return to PANIER DES SENS RETAIL SARL, at their own expense, the products subject to the exercise of the right of withdrawal as well as any promotional gifts linked to these products (insofar as the conditions for granting these gifts are no longer met given the withdrawal) in perfect condition. Panier des sens retail SARL will not reimburse return shipping costs and, failing return, reserves the right to invoice the costs incurred in recovering the said products.
The sums paid by the customer, with the exception of return costs, will be reimbursed within 30 days of the date on which the right of withdrawal was exercised, using the same means of payment as that used for the order.
In the event of difficulty or incident, PANIER DES SENS RETAIL SARL invites the customer to contact its customer service directly. Returns for other reasons any product return which is not related to exercising a guarantee or the right of withdrawal, in particular in the event of product defect, must be subject to formal agreement between the customer and PANIER DES SENS RETAIL SARL. It will lead, if applicable, to the creation of a credit note for the benefit of the customer. Return shipping costs will be payable by the customer.
Return procedure
In all cases, products must be returned in their original packaging, with any promotional gifts sent with the order, unused and accompanied by the duly completed returns form. 1. Request a return slip from customer service 2. Fill in the return slip 3. Attach the returns form to your parcel 4. Send your parcel to the following address PANIER DES SENS RETAIL SARL - Service client - Parc d'Activité Saint Antoine - boulevard Jules Sébastianelli 13011 Marseille - France
Customer service & how to contact us
- by e-mail: [email protected]
- by telephone: 04.91.35.75.09 (price of a local call) Monday to Thursday 9am to 1pm and 2pm to 5pm, Friday 9am to 1pm. - PANIER DES SENS RETAIL SARL Parc d'Activité Saint Antoine - boulevard Jules Sébastianelli 13011 Marseille - France-
Risk transfer
The customer will bear the risks related to the goods upon receipt thereof. Also any loss and/or damage to the delivered goods occurring after delivery of the said goods will be payable by the customer.
Product warranties
Seller's liability - warranties Products supplied by the seller are covered by : - the legal guarantee of conformity in the case of defective, damaged or damaged products, or products that do not correspond to the order; - the legal guarantee against hidden defects in the event of a non-apparent defect, existing at the time of purchase and rendering the product unfit for its intended use. Provisions relating to legal warranties: article l.217-4 of the French Consumer Code: the seller delivers goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility by the contract or has been carried out under his responsibility. Article l.217-5 of the French Consumer Code: goods conform to the contract: 1° if they are fit for the purpose usually expected of similar goods and, where applicable : - if it corresponds to the description given by the seller and possesses the qualities that the latter has presented to the buyer in the form of a sample or model; - if it presents the qualities that a buyer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling; 2° or if it presents the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter. Article l.217-12 of the French Consumer Code, the action resulting from a lack of conformity is prescribed by two years from the date of delivery of the goods. Article 1641 of the French Civil Code the seller is bound by the warranty for hidden defects in the item sold which render it unfit for its intended use, or which impair this use to such an extent that the buyer would not have purchased it, or would only have paid a lower price for it, had he been aware of them. Article 1648 paragraph 1 of the French Civil Code requires the buyer to bring an action for redhibitory defects within two years of discovery of the defect. In order to assert his rights, the customer must inform the seller, in writing (e-mail or letter), of the non-conformity of the products or the existence of hidden defects as soon as they are discovered. The seller will reimburse or replace non-compliant or defective products under warranty. Shipping costs will be reimbursed on the basis of the invoice rate, and return shipping costs will be reimbursed upon presentation of receipts. Refunds or replacements for products deemed to be non-conforming or defective will be made as soon as possible and at the latest within 30 days of the seller's finding of the non-conformity or hidden defect. Refunds may be made by bank transfer or cheque. The seller may not be held liable in the following cases: - non-compliance with the legislation of the country in which the products are delivered, which it is the customer's responsibility to check, - in the event of misuse; use for professional purposes, negligence or lack of maintenance on the part of the customer, as well as in the event of normal wear and tear of the product, accident or force majeure, - the photographs and graphics on the site are not contractual and do not engage the responsibility of the seller. PANIER DES SENS RETAIL SARL reminds its customers that PANIER DES SENS RETAIL SARL products must be stored away from humidity, too high a temperature or too intense a light and may be subject to an expiration date. Products which have not been stored under the aforementioned conditions are therefore excluded from the warranty. In any event, the seller's warranty is limited to the replacement or reimbursement of products that do not conform or are affected by a defect.
Confidentiality and protection of personal data
Our web server automatically recognizes the domain name (of the access provider) and, where possible, the e-mail address of visitors to our site. We centralize domain names for statistical purposes. We use this information to improve the content of the pages on our site. PANIER DES SENS RETAIL SARL collects and processes personal data concerning the customer and the recipient of the order (except credit card number) in computerized form for the sole purpose of managing orders. In accordance with the law of 6 January 1978, the customer has the right to access, rectify and object to all personal data concerning him or her. This right may be exercised by e-mail to the following address: [email protected] or by post to the following address: PANIER DES SENS RETAIL SARL Parc d'Activité Saint Antoine - boulevard Jules Sébastianelli 13011 Marseille - France In order to improve the performance of the site and your use of it, PANIER DES SENS RETAIL SARL and its authorized service providers may use audience measurement and browsing tracking tools (such as cookies, tags, etc.). These tools do not allow us to identify you by name, but they do record information about your browsing habits and may be used in particular for specific commercial offers. We inform you that you may oppose the recording or use of these tools by configuring your browser to this effect. In the absence of opposition from the customer, PANIER DES SENS RETAIL SARL may occasionally communicate this information to carefully selected commercial partners.
Intellectual property
PANIER DES SENS RETAIL SARL is the owner of all intellectual and industrial property rights relating to the website and the PANIER DES SENS brand, or holds the related usage rights. Access to this website does not give you any right to the intellectual property rights relating to the site, which remains the exclusive property of PANIER DES SENS RETAIL SARL.
The general structure of the site, as well as the elements accessible on the site, notably in the form of texts, photographs, images animated or not, icons, maps, sounds, videos, software, databases, data and all other elements making up the site are the exclusive property of PANIER DES SENS RETAIL SARL. You may not, under any circumstances, reproduce, represent, modify, transmit, publish, adapt, on any medium whatsoever, by any means whatsoever, or exploit in any way whatsoever, all or part of the site without the prior written permission of PANIER DES SENS RETAIL SARL.
You are informed that this prohibition applies in particular, but not exclusively, to practices such as scraping or the use of robots for the purposes of extraction, reproduction of any element of the site, including the product offers presented therein, in particular for commercial purposes. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of PANIER DES SENS RETAIL SARL without its express prior written consent.
You may not use any meta tags or any other "hidden text" utilizing the name or trademarks within PANIER DES SENS RETAIL SARL without the express prior written consent of PANIER DES SENS RETAIL SARL. Any use of all or part of the site without the prior written consent of PANIER DES SENS RETAIL SARL may result in appropriate action being taken, including infringement proceedings. The insertion of hypertext links to any part of the site is forbidden without the prior written authorization of PANIER DES SENS RETAIL SARL.
Sustainability
The products offered comply with current French legislation. PANIER DES SENS RETAIL SARL cannot be held responsible for the non-execution of an order following a case of force majeure, a stock shortage or a temporary or definitive unavailability of a product. PANIER DES SENS RETAIL SARL cannot be held responsible for any damage that may result from the purchase of the product.
PANIER DES SENS RETAIL SARL cannot be held responsible for any loss of documents, data or files linked to the use of its site.
In the case of professional purchases, PANIER DES SENS RETAIL SARL cannot be held responsible for any indirect damage such as operating loss, loss of profit, loss of chance, damage or costs. The publishing director may set up links to other websites or other Internet sources. However, as the publishing director is not the publisher of these sites, he has no control over their content. Consequently, the publication manager cannot be held responsible for the content of such sites, or for any collection and transmission of personal data, installation of cookies or any other similar process carried out by these sites.
PANIER DES SENS RETAIL SARL cannot be held responsible for any direct or indirect damage resulting or consecutive to the diffusion by a third party of a virus via the www.panierdessens.fr site and likely to infect the computer system or the computer configuration of a computer following the connection to this site, the use of this site, the navigation on this site, the downloading of whole or part of the contents of the site.